Why: This SOP explains how to setup the presence feature to monitor and pick up other extensions
When: When you need to answer another user's extension.
Where: Office@Hand Portal
Process
Logging into the Office@Hand Portal
Go to the Office@Hand Portal
Click the option to sign in with Google.
Sign-in using your company gmail account.
Allow your extension to be answer by others
*In order to be able to answer another user’s phone that user must login and give you permission to do so.
Follow the instruction in this article to give other users permission to answer your phone
Allow your Extension to be Monitored by Others
Display other user’s extensions on your phone
Follow the instructions in this article to display another user's extension on your phone’s display.