Why: This SOP explains how to setup the presence feature to monitor and pick up other extensions

When: When you need to answer another user's extension.

WhereOffice@Hand Portal

Process


Logging into the Office@Hand Portal

  1. Go to the Office@Hand Portal

  2. Click the option to sign in with Google.

  3. Sign-in using your company gmail account.


Allow your extension to be answer by others

*In order to be able to answer another user’s phone that user must login and give you permission to do so.

  1. Follow the instruction in this article to give other users permission to answer your phone

Allow your Extension to be Monitored by Others


Display other user’s extensions on your phone

  1. Follow the instructions in this article to display another user's extension on your phone’s display.

    Select Users to Display on your Phone